FAQs: Your Guide to Our Computer Repair Services
We believe in clear, honest, and transparent service. Here are answers to the most common questions we receive from our clients in Aspen Hill and throughout Montgomery County, MD.
Pricing, Payment & Discounts
We believe in upfront and honest pricing. For most issues, we can provide a reliable quote over the phone after a brief discussion. We will always provide a clear estimate for you to approve before any work begins, so there are no surprises.
A: We charge a nominal fee of $30 for a full diagnostic. However, if you decide to proceed with the recommended repair, we will waive this fee completely.
Yes, absolutely. Our guarantee is simple: if we can’t fix your device, you don’t pay for the labor.
We accept cash, Zelle, and all major credit cards. Payment is collected only after the service is completed to your satisfaction.
Yes, we proudly offer a discount for senior citizens and for our valued repeat customers. We are committed to making professional tech help affordable for everyone in our community.
Services, Repairs & Technical
As a local computer repair expert, we are equipped to handle a wide range of tech problems. This includes everything from slow PCs and virus/malware removal to Wi-Fi troubleshooting, data backup solutions, hardware repairs, and more.
Yes, cracked or non-functional laptop screen replacement is one of our most common repairs. We can source and install a new screen for most major laptop brands and models.
Definitely. Beyond just computer repair, we can also troubleshoot and resolve common home networking problems, including weak Wi-Fi signals, router setup, and issues with getting your devices connected to the internet.
We provide an honest, cost-benefit assessment for every repair. We’ll evaluate the cost of the repair against the current market value of your computer. If a repair isn’t economical, we will advise you to consider a new machine. We also consider critical factors like specialized software or data on your old computer that may be difficult to migrate. Our goal is to give you a clear recommendation so you can make the best decision.
Absolutely. Slowness is often caused by an aging mechanical hard drive, insufficient RAM (memory), or malware. We can significantly boost your computer’s speed by upgrading your hard drive to a modern Solid-State Drive (SSD), increasing RAM, and performing a full system tune-up.
The most common symptoms of a malware infection include a sudden slowdown in performance, frequent and unexpected pop-up ads, and general system instability. If you suspect you have a virus, it’s best to have it professionally removed to prevent data theft.
We repair all major brands of Windows-based PCs and Apple Mac computers, including MacBooks and iMacs.
Yes. We can design and build a custom PC tailored to your specific needs, whether for gaming, professional video editing, or business use.
We primarily use high-quality, new parts sourced from reliable suppliers to ensure the longevity of our repairs. If you wish to provide your own parts, we can certainly install them for you; however, please note that our 90-day labor warranty would not cover the failure of a part supplied by a customer.
On-Site Visits, Scheduling & Logistics
We are a mobile-only repair service based in Rockville, MD (20853). We do not have a physical storefront for drop-offs. Instead, we provide convenient on-site and in-home service to clients throughout all of Montgomery County, including major areas like Gaithersburg, Bethesda, Silver Spring, Germantown, and Rockville.
Our goal is to get you back up and running as quickly as possible. We offer flexible scheduling and can often accommodate same-day or next-day appointments. Just give us a call or text, and we will find a time that works for you.
Yes. To ensure we can give you and your device our full attention, we operate by appointment only. Please call or text us to schedule your service.
Most in-home services, like a virus removal or system tune-up, can be completed within 1-2 hours. If a repair is more complex, we will provide an accurate time estimate after the initial diagnosis.
We do not charge a travel fee for services within our local Montgomery County, MD service area. Our goal is to make professional tech help as accessible and hassle-free as possible.
Yes. For any complex hardware repairs that cannot be completed on-site, we offer the convenience of free pickup and drop-off within a 5-mile radius.
To help make the visit as efficient as possible, please have your device, its power adapter, and any relevant login passwords (for Windows, macOS, or your Wi-Fi) available. Also, try to have a clear, well-lit workspace for us to use.
Data Privacy & Warranty
Protecting your data is our top priority. For repairs like software tune-ups or virus removals, your data is not touched. For issues requiring an operating system reinstall, we will always discuss backup options with you first. While we strongly recommend keeping a current backup of your data, we take every precaution to ensure its safety.
We understand that your privacy is paramount. Our commitment is to handle all personal information and data with the utmost care, security, and professionalism throughout the entire repair process. Your data will remain secure and private.
We stand by our work with a comprehensive warranty:
Labor & Workmanship: All our services are covered by a 90-day warranty.
Parts: New parts are covered by their original manufacturer’s warranty, and we manage the process for you.
Exclusions: Our warranty does not cover new damage from liquid, drops, power surges, or third-party modifications.
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